Refund policy
Last updated: October 2, 2026
Thank you for buying from DMI Store. Please read this policy before you place an order.
All sales are final
We do not accept returns or offer refunds for change of mind, ordering the wrong quantity, or entering an incorrect shipping address. Please review your order carefully before you pay.
When we will help
We will replace your book or refund your payment in these cases:
- The book arrived damaged or has a printing defect.
- We sent you the wrong item.
- The package was lost in transit and never arrived.
How to make a claim
- Email shid8106@gmail.com within 14 days of delivery (or within 14 days of the expected delivery date for a lost package).
- Include your order number, your name, and a description of the problem.
- For damaged or wrong items, attach clear photos of the book and the packaging.
We will review your claim and reply within 3 business days. If it is approved, we will choose to send a replacement or refund you. We may ask you to return the item in some cases, and we will tell you how.
How refunds are paid
Approved refunds go back to your original payment method through Stripe. Depending on your bank, it can take 5 to 10 business days for the refund to appear on your statement.
Order cancellations
If you need to cancel an order, email us as soon as possible. We can cancel and refund the order only if it has not yet been shipped.